Return Policy Black Bananas:
Returns
The term for returns is 30 days from the purchase date.
The amount will be refunded using the original payment method you used for the purchase. This can take 5 – 7 business days.
- The return form must always be returned with the articles and original packaging.
- The articles must be unworn and unwashed.
- Items must be returned in their original condition with all Black Bananas tags attached.
If this is not the case, we will not accept this product and we cannot refund the purchase amount.
All products can only be returned to our warehouse, we don’t exchange products.
Shipping back to our warehouse is at the customers’ own cost.
How to return?
Returns from the Netherlands
- Please fill out the return form and add it to your package
- Make sure to download the Budbee app
- The pick-up of Budbee must be booked via the app.
- Questions about this can be asked via the Budbee app.
- A fee will be deducted from your refund amount to cover the cost of return. With the refund, €5,95 will be deducted from your purchase amount
Returns from Belgium and Germany
- Please fill out the return form and add it to your package
- Put the return sticker on your package
- Send the package via a PostNL office point (Belgium) or a DHL office point (Germany)
- By using the return label, there will be a deduction of €5,95 from your purchase amount
Returns from other countries
- Please fill out the return form and add it to your package
- We advise you to return your package to your local post office
- Be aware that all responsible return costs apply to the customer
- Please use the address provided below as the return address
Special conditions for returning some items:
Tracksuits: This is a set and must be returned as a set.
Swimwear: must include the hygiene sticker.
Underwear: underwear cannot be returned.
Accessories: must be returned in their original unopened packaging.
Return address
Promese Logistics
Return department Black Bananas
Flight Forum 2500
5657 DZ Eindhoven
