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    RETURNS

    1. Register

    Register your return within 30 days of receiving your order, select the items you wish to return and choose the desired return method.
    Return costs are at your own expense.

    2. Pack

    Pack your items and affix the return label to the package. Don't forget to remove the old shipping label.

    3. Send

    Bring your package to a post office within 3 business days of registration or have your package picked up by using the pickup service (depending on which return method you have chosen).

    4. Refund

    Once our distribution center has received your return you will receive a refund or an adjusted Klarna invoice within 10 working days.

    Return options

    Return Shipping Costs

    Exchanges for a different size are free for each country. You will receive a prepaid return label. 


    You can choose to use different forwarders for your return. The prices depend on the country and forwarder selected. 


    The return costs per country are starting from:

    • The Netherlands: € 5,40
    • Belgium: € 9,95
    • Germany: € 10,25 
    • Luxembourg: € 10,75

    Return Costs starting from:

    • Baltics: € 13,24
    • North Europe: € 13,05
    • West Europa: € 11,15
    • East Europe: € 14,45
    • Rest of the World: on request


    Return Address:
    Promese 
    Attn. Black Bananas
    Flight Forum 2500
    5657 DZ Eindhoven
    The Netherlands

    *We are offering the best possible prices within our forwarders contracts. If you are able to return it to lower costs by arranging your own forwarder, please feel free to do so. Please do make sure you receive a tracking link for your parcel, this option is at own risk.

    For any questions regarding a return, please reach out to our team by mail. They are happy to help! 

    Return Shipping Costs

    Exchanges for a different size are free for each country. You will receive a prepaid return label. 


    You can choose to use different forwarders for your return. The prices depend on the country and forwarder selected. 


    The return costs per country are starting from:

    • The Netherlands: € 5,40
    • Belgium: € 9,95
    • Germany: € 10,25 
    • Luxembourg: € 10,75

    Return Costs starting from:

    • Baltics: € 13,24
    • North Europe: € 13,05
    • West Europa: € 11,15
    • East Europe: € 14,45
    • Rest of the World: on request


    Return Address:
    Promese 
    Attn. Black Bananas
    Flight Forum 2500
    5657 DZ Eindhoven
    The Netherlands

    *We are offering the best possible prices within our forwarders contracts. If you are able to return it to lower costs by arranging your own forwarder, please feel free to do so. Please do make sure you receive a tracking link for your parcel, this option is at own risk.

    For any questions regarding a return, please reach out to our team by mail. They are happy to help!