Returns

Return Policy Black Bananas:

Exchange/return

The term for exchanges and returns is 14 days from the date of purchase.

If your product shows defects or it is a manufacturing defect, this item can be returned for up to 2 months, after which the warranty expires and we are no longer liable on the products.

However, you must first contact the customer service so that we can assess this item, please keep your order number ready.

In order to exchange or return a purchase in our store, it is necessary to show the original order number and/or invoice.

The amount will be refunded with the original payment method you used for the purchase. This can take up to 5 – 7 working days.

  1. The return form must always be returned with the items and original packaging.
  2. The articles may not have been worn and/or washed.
  3. Items must be returned in its original condition with all the labels attached.

Special conditions for returning some items:

Tracksuits: this is a set and must be returned as a set.

Swimwear: must include the hygiene sticker.

Underwear: underwear cannot be returned.

Accessories: must be returned in their original unopened packaging.

Responsibility

Returned items are your responsibility until they are received by our warehouse and this is confirmed, so make sure they are properly packed and cannot be damaged in transit. Always ask for proof of sending and keep this in your possession, in case you need to contact us about this.

We are not responsible for items without a return form. If we can find the items (this is not always possible) and you want them returned to you, we may ask you to pay the shipping costs. 

Return address

Promese Logistics

Return department Black Bananas

Flight Forum 2500

5657 DZ Eindhoven

Shipping costs

Costs to return a product are for the buyer.

PostNL: €7.25, –