Of course it can happen that a product is different than you expected. Then you can always exchange it within 14 days or return to Black Bananas.
If you want to exchange a product, you can send the product back to the return address on your package. In the event that Black Bananas made a mistake in your shipment, shipping costs are the responsibility of Black Bananas. If it’s not the fault of Black Bananas, then the shipping cost are for the sender. Please fill in the exchange form that’s in the package. We will send the right product for you after receiving the package. You do not need to make any additional costs.
If you want to return a product, you can send the product back to the return address on your package. You need to pay the shipping costs to send the packet. Please fill in the Return form that is in the package. We will transfer the amount to your account asap.
Products from the SALE can only be exchanged NOT returned!
Download the Return Form (English)
