Customer Service
TERMS BB MEMBER
Sign up to be a BB Member and save points with every order you place. You can collect points for engaging with BB, for example like us on social media.
You can see the points saved by you on this page.
You can spend points on discount and free products. Check out the member page for more detailed info on the rewards.
RECEIVING POINTS
Points will be added to your account 14 days after your purchase. The delay is caused by the return program we offer.
Birthday points are given if your Birthdate is saved at your account at least two days prior to your Birthday.
MOVING UP A TIER
You will move up a tier 14 days after your order. The delay is caused by our send and return program.
REWARD 2 PURCHASES
The reward of 300 points for 2 purchases can be earned by placing two orders of each €100 or up.
REDEEMING DISCOUNT
If you collect enough points, you can exchange the points for discount. Please note the discount codes can be used on orders with a minimum spend:
100 points - €5 - minimum spend €95
200 points - €10 - minimum spend €120
300 points - €15 - minimum spend €150
400 points - €20 - minimum spend €180